Shipment

※Shipping cost written on product pages are within Japan only.

Shipping cost to overseas will be quite expensive.
Please enquire about the shipping cost before purchasing.

We will ship the items by SAGAWA EXPRESS or SEINO Express.
※Delivery dates can be specified. (SAGAWA & SEINO)
Regarding packing inquiries, please contact the delivery agecy directly.

※We will ship some items by SEINOU EXPRESS
if the items are large, costly, fragile, or shipped with pallets.

If you buy a large or heavy product with a pallet, we will confirm about
unloading.(The delivery agency staff will not help with unloading.) Please
prepare a forklift, an engine crane, or people who can help you.(We cannot ship the item if we cannot confirm ways that you can unloading.)
If it is not possible to prepare a forklift or another method, the item
will arrive at the nearest SEINOU office from to your house.
※We can not ship the items to private names. Please fill out a company
name.
If accidents occur while you are loading, neither our company nor the delivery
ageny are not responsible for it.

【Engine/Transmission】: They can NOT be delivered to a private names. They can only be delivered
to your nearest SEINOU office. ※We don’t inform you the delivery status.Please
confirm it by yourself.

【Small Packages】: Small packages are available to ship by Japan Post. (Mail, Letter-pack
or Yu-pack)
However, “Cash on Delivery” is not available.
If you’d like to use Japan Post, please write it in the notes section of the customer information form.
※We are not responsible for any losses or damage of goods during shipping.

The postage of items are mentioned on product pages.
※We will invoice extra costs if your delivery address is Okinawa or an
island.

Please pay the balance in case there are any shortages of shipping cost.

【Engine】【Transmission】【Large/Heavy Parts】

We send the above products with a pallet by SEINOU EXPRESS.

It can not be delivered to private names.

It can only be delivered to your nearest SEINOU Office.

If you buy a large or heavy product with a pallet, we will confirm about
unloading.(The delivery agency staff will not help with unloading.) Please
prepare a forklift, an engine crane, or people who can help you.(We cannot ship the item if we cannot confirm ways that you can unloading.)
If it is not possible to prepare a forklift or another method, the item
will arrive at the nearest SEINOU office from to your house.
※We can not ship the items to private names. Please fill out a company
name.
If accidents occur while you are loading, neither our company nor the delivery
ageny are not responsible for it.

We are happy to combine shipping in order to save your shipping cost.

BUT the following will not be covered.

※If you buy our items at a different branch.

※If you buy our items with multiple accounts.

※If you don’t tell us that you’d like us to combine shipping

※In cases where the items are fragile.

A signature is required upon delivery.

In the case that you are absent when delivery is attempted, a notice will
be left by the postal service. In this case, please either go directly
to the delivery agency or schedule a re-delivery by telephone.

If the items are returned to our office due to long-term absence, we will
cancel the deal regardless of the reasons.

Your review will be listed as “BAD”, and you will be blacklist. You will no longer be able to place a bid.

※Please enter this information into the order form and
let us know what date you can come to our office.

Our business hours : 10:00 A.M. to 5:30 P.M.
We do NOT after-hours trading.
Please refer to our corporate information on business hours.

Reserve period is 7 days.
The date successful bid is considered the first day.

The successful bid price will be paid in advance.
It’s acceptable to pay the successful bid price when you come
to our office to receive the items.

-Bonnet, Trunk, Radiator, Drive shaft, Shock Absorbers, and
Caliper/Disc Brake Rotors are in exclusive boxes.

-Engine, transmission and heavy products are shipped with a pallet.

We will ship the items by EMS or SGX or OCS. We only accept the orders
from certain countries for limited items.
※Delivery dates can NOT be specified.
When you buy more than 2 items, we can pack them together.
(It excludes the products we can not pack together.)

(EMS)
It ususaly takes about 10-14 days to arrive once your order has been dispatched.

Please consider the delivery time when you order from us.
Delay of delivery may occur due to the accidents during the postal services,

it may take longer than 14 days to arrive.

[Products over 20,000 yen – EMS]: Insurance cost will be invoiced separately if you choose to be covered
by insurance.; We take no responsibility nor cannot make any refunds for any loss or damage
of products without insurance.

In case of loss or damage with insurance (EMS)

We can claim the compensation of shipping for you. If you notice the missing
contents in your package due to a theft/loss or receive damaged products,
please keep the package as it is and report to your nearest post office.

In case of a theft, missing contents, damage or undelivered package, please
apply for a claim investigation. Once compensation is approved after investigation,
compensation process will start. Please report all the details, such as
condition of the contents as well as the outer packaging (condition of
box etc.). Please check the condition of your package immediately after
you receive it.

In some countries, claims need to be made immediately after you receive
the package.

In some countries, a tracking service may not be available. If tracking
in your country is not available, tracking service within Japan is still
available. Package should be delivered in 10-14 days by EMS.

Please let us know if you haven’t received the package after one month.

We will contact Japan Post for investigation. Japan Post will contact the
local delivery company in your country to begin investigation.

It may take up to 1-3 months for investigation.

We can refund or dispatch replacement only after receiving the result of
investigation.

-Still claiming an undelivered package after receiving the “delivered” investigation result

Please ask your local delivery company to issue a certificate of undelivered
package or something equivalent. We can take necessary actions after receiving
the certificate.

We do not ship out any products on weekends(Japanese Time) and Japanese
national holidays. It usually takes about 10 days to arrive once your order
has been dispatched. Please consider the delivery time when you order from
us. Delay of delivery may occur due to the accidents during the postal
services, and it may take longer than 10 days to arrive.

Please enquire about the shipping cost before purchasing.

【Large Product】

Shipping cost for the big size parts (ie. panels) or the heavy parts (ie.
engines, transmission, etc…) may be expensive as we have to use professional
packing/shipping service.

Buyers’s Responsibility
Import duties, taxes, and charges are not included in the item price or
shipping cost.
Thse charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these
additional costs will be bidding or buying.

These charges are normally collected by the delivering freight (shipping)
company
or when you pick the item up do not confuse them for additional shipping
charges.
If the products were sent back to us because the storage limit has passed
or
the payment of customs duties were refused, we can only refund the price
of the products.
We cannot refund the shipping cost once the product is dispatched.
We can start the refund process only after we receive the returned products.

If the items are returned to our office due to long-term absence,
we will cancel the deal regardless of the reasons.
Your review will be listed as “BAD”, and you will be blacklisted.
You will no longer be able to place a bid.

We can NOT ship our engines directly to foreign countries.
We will ask an outside supplier to pack and deliver
to a port in your country.
For subsequent procedures, please make arrangements
on your own. (From a port to near you)
We also invoice you for some commisions, like packing, CFS, etc…